We are at your complete disposal 24 hours a day, to provide you with information about our structure and to answer your questions, requests and reservations. Ours is multilingual and we are here to help.

On this contact page, you will find all the information about our structure and the contact details of our Booking Agents, who will be able to correctly manage your request or question. Excel Naviglio is waiting for you!

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    Frequently Asked Questions

    Below are all of our Frequently Asked Questions.
    To move more quickly to the topic you are interested in, select one of the following categories.

    How to pay an online room reservation ?

    You can pay for your reservation directly by credit card, or you can provide your credit card as a guarantee and pay directly at the hotel. You will need a credit card number to make an online reservation, and you can use that card to pay for your hotel deposit or the full price of your stay.

    How to became a VIP customer in our resort ?

    In our hotel we accept payments by credit card, mastercard and Visa and payments by bank transfer. The currency we accept is in euros.

    How to get the FIDELITY CODE for the experiences ?

    You can obtain the FIDELITY CODE by writing in the form on the side, your name and surname, the e-mail address and in the text ``indicate the reservation number`` with the FIDELITY CODE request. You will receive the discount code to buy the experiences on our site online, directly with our partner Sellingtrip.com. In case of assistance you can contact us at our telephone number.

    Which currency do we accept in our structure ?

    In our hotel we accept payments by credit card, mastercard and Visa and payments by bank transfer. The currency we accept is in euros.

    How can you become your external partner ?

    We collaborate with the main world tour operators, if you are interested in making agreements please fill out the form and send us an email with more details, our staff will contact you.

    From Train Stations

    From Central Station or Garibaldi Station: from there Metro line no.2 (the green line) until the stop called Porta Genova; then exit the Metro and take tram no. 2 all the way to its terminus in Piazza Negrelli. The Excel Naviglio Hotel is located just a few steps from Piazza Negrelli. Alternatively, upon request, a driver will come and meet you at the train station and drive you in comfort to the hotel (*).
    (*with discounted preferential rates)

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    From Linate Airport

    From Linate Airport: by taxi in 20 minutes. Or take the Airbus to Central Station, from there green subway No. 2 to Porta Genova Station; continue with tram No. 2 to the Piazza Negrelli terminus. The Hotel Excel Naviglio Milano is within walking distance. Tickets can also be purchased through the official ATM App or the Ticket service with SMS. A ticket, which lasts 75 minutes, costs € 1.50. The Hotel Excel Naviglio Milano is within walking distance. Alternatively and on request, a driver will welcome you at the airport.*
    (*with discounted preferential rates).

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    From Malpensa Airport

    From Malpensa airport: arrive by taxi in 40 minutes. Or take the Malpensa Express train to Cadorna Station; from there take Metro line no.2 (the green line) until the stop called Porta Genova; from there take tram No. 2 all the way to its terminus in Piazza Negrelli. The Excel Naviglio Hotel is located just a few steps from Piazza Negrelli. Alternatively, upon request, a driver will come and meet you either at the airport or at Cadorna Station and drive you in comfort to the hotel (*).

    BOOK A TRANSFER

    From Bergamo Orio Al Serio Airport

    From Orio al Serio (“Bergamo”) Airport: by taxi in 40 minutes. Or take the bus from the airport to the Central Station in Milan and from there Metro line no.2 (the green line) until the stop called Porta Genova; then exit the Metro and take tram no. 2 all the way to its terminus in Piazza Negrelli. The Excel Naviglio Hotel is located just a few steps from Piazza Negrelli. Alternatively, upon request, a driver will come and meet you at the airport and drive you in comfort to the hotel (*).
    (*with discounted preferential rates).

    BOOK A TRANSFER

    By Car

    Take the West ring road towards Genoa / Bologna, and take exit no. 6 Gaggiano / Corsico. Follow the signs for Milan Giambellino and the SP 59, driving alongside the “Naviglio Grande” (“Grand Canal”), passing through the towns of Corsico and Buccinasco. The Excel Naviglio hotel is located after the signpost for Milan on the right hand side, at 117 Via Lodovico al Moro.

    From Rho/Pero Fair

    By car: take the West ring road towards Genoa / Bologna, take exit no. 6 Gaggiano / Corsico, and follow the signs for Milan Giambellino and the SP 59, driving alongside the “Naviglio Grande” (“Grand Canal”), passing through the towns of Corsico and Buccinasco. The Excel Naviglio Hotel is located after the signpost for Milan on the right hand side, at 117 Via Lodovico al Moro.

    GET IN TOUCH

    Feel free to contact us for any questions and doubts